Support

Working with us, or paid a Veshtera invoice? Here is how to get help.

Contact us

Email info@veshtera.com. Email is how we handle all support, with no ticket queue. We reply within 2 business days.

What to include

• Your project name or invoice number.
• What happened, and what you expected to happen.
• The page address, if it is about a website.
• Screenshots, if you have them.

Billing and payments

For questions about an invoice, a deposit, a refund, or a charge you don't recognize, email us with the invoice number. Bank payments can take a few business days to clear. How deposits, payment schedules, refunds, and cancellations work is explained in Sales and Refunds.

Website issues

Every project includes a 30-day warranty after final acceptance. If you are on our Website Care & Hosting Plan, send problems and change requests the same way, with the page address and what you would like changed.

New projects

For new work, or anything outside your current scope, get started to request a quote. We reply to new project inquiries usually within a business day or two.

Accessibility

If part of veshtera.com is hard to use, our Accessibility statement explains how to report it.

Privacy requests

To see, correct, or delete the information we hold about you, see our Privacy Policy.