Sales and Refunds

This page explains, in plain English, how buying a project or plan from Veshtera LLC, a Florida limited liability company ("Veshtera", "we"), works. It summarizes our Client Services Agreement. If anything here differs from the agreement and Statement of Work you signed, your signed agreement controls. Prices are on our Pricing page.

Quotes and written scope

Before work starts, you get a written scope and price. We both sign a Client Services Agreement and a Statement of Work that lists the deliverables, milestones, timeline, fees, and payment schedule. Work that is not listed is outside the scope.

Either of us can ask for a change in writing. We reply with the effect on price and timeline, and the change takes effect only when we both approve it in writing, including by email.

The deposit

A deposit is due when you sign your Statement of Work, and the balance is due before launch. Your Statement of Work lists the amounts.

Payment schedule

The rest of the fee is invoiced at the milestones in your Statement of Work. Invoices are due within 15 days.

Third-party costs the project needs, such as domains, hosting, paid services, and stock images, are paid by you directly or reimbursed at cost, and only if you approved them in advance. Fees do not include sales or similar taxes, which you pay where they apply.

Unpaid amounts more than 15 days past due accrue interest at 1.5% per month, or the highest rate the law allows, whichever is lower. After 5 days' written notice, we may pause work until past-due amounts are paid, and take launched work offline only where we host it.

How to pay

We email you an invoice with a secure link to pay online. You can pay by card or US bank account (ACH), and installment options may be offered at checkout. Bank payments can take a few business days to clear.

Reviewing your work

If a delivered milestone does not match your Statement of Work, tell us in writing within 5 business days and we fix the issues that are within scope. A milestone counts as accepted when you approve it, put it into live use, or do not respond within 5 business days.

Refunds

If a project ends early, by either of us, you pay for the work performed and the approved expenses through the end date. Any amount you have paid beyond that is refunded within 15 days. Amounts paid for work already performed, including the deposit, are not refunded.

Refund questions: email info@veshtera.com.

Ending a project

Either of us can end a Statement of Work with 14 days' written notice. Either of us can end it right away if the other materially breaches the agreement and does not fix it within 10 days of written notice. Email counts as written notice.

What you pay, and what is refunded, when a project ends early is set out under Refunds above. Once what you owe is paid in full, you receive the work completed so far.

Ownership

When your project is paid in full, the custom work we made for you becomes yours, and we hand over the accounts, code, and access details you need. We keep the reusable tools and components we build with, and you get a permanent, royalty-free license to use and change them as part of your project.

Warranty

For 30 days after final acceptance, we fix, at no charge, any defect that makes the work fail to do what your Statement of Work describes. The warranty does not cover changes made by anyone other than Veshtera, third-party services, or new features. We do not guarantee business results such as revenue, search ranking, or sign-ups.

Monthly plans

After launch, you can choose a monthly support plan, such as our Website Care & Hosting Plan. Your Statement of Work describes what the plan covers. Plans are billed monthly in advance. They renew monthly, and either of us can cancel with 30 days' written notice. When you cancel, your plan runs to the end of the 30-day notice period, and payments for months already started are not refunded or prorated. To cancel, email info@veshtera.com.

Other monthly services follow the terms in their Statement of Work. Work outside a plan or a Statement of Work is billed at our hourly rate at the time, quoted in writing before work starts.

Disputes and chargebacks

If a charge looks wrong, please email us before you dispute it with your bank or card issuer. We will look into it and reply within 2 business days.

Billing questions

Email info@veshtera.com with your invoice number and your question. Our Support page lists what else helps us answer quickly.